Refund policy
Thank you for shopping with AP Embroidery By Yours Truly. Please review our Return & Refund Policy carefully before placing an order.
ALL SALES ARE FINAL
Due to the handmade and limited nature of our products, all sales are final. We do not offer refunds, returns, or exchanges unless an item arrives damage or incorrect.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item please contact us within 3 business days of delivery at info@apembroiderybyyourstruly.com
Please include
- Your order number
- Clear photos of the item or packaging
- A brief description of the issue
If the issue is determined to be an error on or end we will offer a replacement or store credit at our discretion.
SHIPPING POLICY
AP Embroidery By Yours Truly is not responsible for shipping delays, lost packages, or carrier issues once orders have been transferred to the shipping carrier. Customers must contact the shipping provider directly regarding shipping concerns
COLOR & PRODUCT VARIATIONS
Please not that slight variations in thread colors, fabric textures, and placement may occur due to the handmade nature of our products. Colors may also appear differently depending on screen settings and lighting.
SALE ITEMS
All sale, discounted, promotional and limited edition items are final sale and cannot be refunded or exchange.